Shipping & Returns


How to Purchase online at Crazydetailer.co.za ?

3 Simple Steps
Step 1 : Register on www.crazydetailer.co.za and login
Step 2 : Browse through our selection of products and add the products and Quantities you would like to the order into your shopping cart.
Step 3 : Check out, you will be given a the Banking Details and order total, Make an EFT (Electronic FUNDS Transfer) to the account, and mail your Proof of payment to Crazydetailer and any special instructions you might have (eg Shipping)

Once we receive proof of payment, you will be notified when your order is ready for collection/shipped

WE DO NOT REQUIRE ANY CREDIT CARD DETAILS, AND ALL PERSONAL DETAILS YOU PROVIDE WILL BE KEPT STRICTLY CONFIDENTIAL


Shipping and Collection :

Currently we offer an arranged pick-service within the Johannesburg area.

Crazydetailer is now also able to ship your order to any post office counter within South Africa, using the South African postal services, estimate shipping totals are added to your checkout total and is based on the weight of your total order. Eg of costs:  total order weight  up to 1Kg = 48.00 and R5.00 for additional KG thereafter.
You will be provided with a Track and Trace Number so that the package can be tracked at all times.
Estimate shipping delivery time is between 5-7 working days.

Speed Services, Counter to door, Overnight Shipping is available on request , please speak to our team  to arrange a quotation for shipping before payment is made.

*Disclaimer*
Whilst liquid products are "leak tested" prior to packing and care is taken to properly and securely package orders CrazyDetailer cc cannot be held responsible for the goods in transit via the South African Post Office or otherwise.
Once the order is has been shipped and track and trace number issued, it is out of the control of CrazyDetailer cc and CrazyDetailer cc cannot be held liable for the safe delivery. Delivery issues needs to be handled directly with the South African Post office or ortherwise by the customer.
NOTE: Liquid Goods cannot be insured .

Refunds & Returns policy:

If you are not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund less shipping costs. Note,if the purchase was shipped, the customer will be liable for shipping and insurance costs.

A full refund will only be issued if products are returned unopened/unused. Should an opened product be returned, the product will be assessed by CrazyDetailer to determine the amount of refund due.  A 35% administration fee will be charged.

All products being shipped back to CrazyDetailer  must be repackaged in secure / sealable packaging. Should a product be damaged while being shipped to our offices, CrazyDetailer will not be liable for the damages. We therefore recommend that you insure your products when shipping them back to us, and make sure that they are properly packaged.

If you have any other questions please do not hesitate to contact us

 

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